Critical Time Intervention (CTI)

Critical Time Intervention (CTI) is a care management service for adults with serious mental illness. This approach is used during a “critical time” of transition in their lives. CTI Teams coordinate the services and supports that help people return to their community. Services include outreach and engagement with people in care settings like inpatient hospitals and crisis units, as well as in the community.

Critical Time Intervention promotes community integration, self-advocacy, and access to ongoing support by helping individuals develop and utilize strong ties to their professional and non-professional support systems during and after transition periods. Critical Time Intervention includes assertive outreach and engagement with individuals in higher level of care settings, as well as in the community, with a focus on addressing key social determinant of health needs at the individual level.